FAQ

FAQ

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

 

HOW CAN I CONTACT YOU?
We have a contact form on our website that allows you to reach us directly. Otherwise, you may contact us by emailing XXXXX

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

 

HOW SAFE MY PERSONAL INFORMATION IS?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

 

HOW CAN I TRUST YOUR STORE TO PROVIDE MY CARD INFORMATION?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

 

HOW DOES SHIPPING WORK?
Lilymilly partners with global merchants and artisans in order to provide you with the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. 
Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 1-2 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)
We offer international shipping options too - no matter where you are, you can buy from us!

 

WHEN WILL MY ORDER ARRIVE?
Products are generally shipped from our international warehouses. We cut out the middleman so we can pass the best price on to you. Therefore orders could take anywhere from 15 to 35 business days for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country. 

We offer a Money Back Guarantee if your item is not with you after 45 working days from dispatch. Find out more about our Money Back Guarantee http://lilymilly.com/pages/money-back-guarantee

 

WILL YOU EMAIL ME WHEN MY ORDER IS SHIPPED OUT?
You will get a confirmation email when you have placed your order, and another when your order is on its way!

 

WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING THE ORDER?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still not find it and would like it to resent then please do let us know.

 

MY ORDER IS STILL NOT HERE PLEASE HELP?
If you order has taken longer than 45 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent. You can read more about our Money Back Guarantee http://lilymilly.com/pages/money-back-guarantee

My item arrived broken or damaged what can I do? 
If your product is damaged then please take photos and send them to us on info@lilymilly.com. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or another packaging. This is the carriers responsibility to handle them with care, we have no control over this.

 

WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process to send the item back.

 

I ORDERED TWO OR MORE ITEMS, WHY DID I RECEIVE ONLY ONE?
When you order multiple items at a time some may be shipped separately from one of our multiple warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

 

CAN I CANCEL MY ORDER? 
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

 

CAN I REFUND OR EXCHANGE MY ORDER?
Refunds are only permissible if the product is defective on arrival. You have 24 hours from the time you receive the package to file for a refund due to damaged merchandise.

 

TAXES & DUTIES
We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded. 


HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via Contact Us form and we'll get back to you as soon as we can.